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Technical and Administrative Support Level Guide

Level	Level Summary	Supervisory Responsibilities	Fiscal Responsibilities	Problem Solving	Independence of Action	Communication and Collaboration	Minimum Requirements
TAS1	Reflects most common entry point for career track. Performs a relatively small number of tasks/duties from clearly described rules and specific instructions. May supervise or oversee the work of student employees.	No formal supervisory responsibilities. May guide or mentor student employees.	No budgetary responsibility. May be responsible for validating transactions.	Resolves routine issues with guidance or standard procedures.	Work under close supervision with limited decision-making authority.	Communicates with internal teams and customers, often with direct supervision.	Basic knowledge of job functions, requires a high school diploma or equivalent.
TAS2	Applies technical or process knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. May supervise or oversee the work of student employees.	No formal supervisory responsibilities. May guide or mentor student employees.	No budgetary responsibility. May be responsible for validating transactions.	Resolves moderately complex issues using established policies and procedures.	Some level of autonomy to handle issues without direct supervision.	Communicates with internal teams and customers. May communicate with external vendors. May provide technical guidance to junior staff.	Intermediate knowledge of job functions, requires a high school diploma or equivalent and 2-3 years of experience.
TAS3	Fully proficient in applying established processes for the job. Applies advanced technical or process knowledge; requires ability to utilize diverse but conventional methods, techniques, or approaches to meet specific needs of an assignment. May supervise or oversee the work of other TAS and/or student employees.	May supervise student employees, TAS 1 or TAS 2 staff.	May have limited budgetary responsibilities for a work unit.	Solves complex, non-routine problems that require an ability to interpret established policies and procedures.	Some level of autonomy in managing tasks, challenges, and escalations.	Communicates clearly with internal and external stakeholders; may lead meetings and provide detailed reports.	Advanced knowledge of job functions, requires a high school diploma or equivalent and 3-5 years of experience.
TAS4	Applies established standards independently through a broad and deep knowledge of processes in a particular area. Serves as a resource and guide to others in the department and/or University in questions of policy and procedure. Typically supervises or oversees the work of other TAS and/or student employees.	May supervise student employees, TAS 1, TAS 2, or TAS 3 staff. May have a limited number of direct reports.	May have budgetary responsibilities for a work unit.	Solves complex, non-routine problems that likely require research and analysis. Serves as a point of escalation for other TAS staff. Brings inquiries to resolution.	High level of autonomy in managing tasks, challenges, and escalations.	Communicates with senior leadership, customers, and internal and external stakeholders. May present in high-stakes meetings or conferences.	Specialized knowledge of job functions, requires a high school diploma or equivalent and 5-7 years of experience.